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17,065 Views
Registered: ‎01-18-2016

Vivado HLx 2015.4 Installation User Authentication Loop

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Hey all,

 

I am trying to install Vivado HLx 2015.4 WebPack. I am connected to the internet and I can get through the first couple pages of the installer; however, when the files are supposed to begin downloading, the installer just keeps asking for user authentication. I entered my correct login information, the installer verifies the credientals, but then immediately pops up the same dialog and has me enter them again.

 

Anyone else experiencing this?

 

Thanks,

 

Joe

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1 Solution

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33,060 Views
Registered: ‎01-18-2016

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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So I just found the solution to this problem:

 

Turns out if the date and time is incorrect on your system, this user authentication loop happens. To clarify, I was able to download the web installer from the Xilinx website, the authentication loop was occuring in the installer itself. After resetting the date and time settings on my system, the installer was able to download the required files and complete the installation.

 

Best,

 

Joe

10 Replies
Xilinx Employee
Xilinx Employee
17,048 Views
Registered: ‎10-24-2013

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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Hi @joekleespies

 

Try using other browsers. Also delete the browser cache & try using the links given in the following AR.

http://www.xilinx.com/support/answers/65995.html

Thanks,Vijay
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33,061 Views
Registered: ‎01-18-2016

Re: Vivado HLx 2015.4 Installation User Authentication Loop

Jump to solution

So I just found the solution to this problem:

 

Turns out if the date and time is incorrect on your system, this user authentication loop happens. To clarify, I was able to download the web installer from the Xilinx website, the authentication loop was occuring in the installer itself. After resetting the date and time settings on my system, the installer was able to download the required files and complete the installation.

 

Best,

 

Joe

Xilinx Employee
Xilinx Employee
17,035 Views
Registered: ‎04-16-2012

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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Hello @joekleespies

 

Share the xinstall log file here.

If you are using windows OS, it is located at C:\Users\<username>\.Xilinx\xinstall directory

If you are using linux OS, it is located at /home/<username>/.Xilinx/xinstall directory

 

Thanks,

Vinay

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17,031 Views
Registered: ‎01-18-2016

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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vuppala,

 

Here is the last part of a failed install log:

2016-01-18 13:54:27,896 DEBUG: b.c:? - Authentication finally, close http client
2016-01-18 13:54:27,933 DEBUG: com.xilinx.installer.gui.x:? - testUserLoginWithNewSetting got login results
2016-01-18 13:54:27,939 DEBUG: p.f:? - The download directory is set in InstRecord.dat: C:\Xilinx\Downloads\Vivado_HL_WebPACK_2015.4\payload
2016-01-18 13:54:27,939 DEBUG: com.xilinx.installer.api.e:? - Set the payload location to C:\Xilinx\Downloads\Vivado_HL_WebPACK_2015.4\payload
2016-01-18 13:54:27,939 DEBUG: p.f:? - Download archive numbers: 102
2016-01-18 13:54:27,940 DEBUG: k.t:? - Authentication error: cookie expired. Invalid User ID or Password.
2016-01-18 13:54:27,940 WARN : p.f:? - There was an error validating user credentials:Invalid User ID or Password..
2016-01-18 13:54:27,940 WARN : p.f:? - The session has expired. Please login again.
2016-01-18 13:54:30,830 ERROR: p.g:? - The session has expired. Please login again.
2016-01-18 13:54:32,768 DEBUG: p.f:? - Canceled.
2016-01-18 13:54:34,073 DEBUG: p.p:? - Need to delete downloaded files: C:\Xilinx\Downloads\Vivado_HL_WebPACK_2015.4
2016-01-18 13:54:34,074 DEBUG: p.f:? - Need to remove xinstall dir: C:\Xilinx\.xinstall\Vivado_2015.4
2016-01-18 13:54:34,074 DEBUG: l.c:? - Deleting REG ENTRIES associated with modules...
2016-01-18 13:54:34,074 DEBUG: p.p:? - Removing files...
2016-01-18 13:54:34,074 DEBUG: p.p:? - Deleting directory C:\Xilinx\Downloads\Vivado_HL_WebPACK_2015.4
2016-01-18 13:54:34,077 DEBUG: p.p:? - Deleting directory C:\Xilinx\.xinstall\Vivado_2015.4

 

I've highlighted the problem. It looks like the installer registers a cookie for authentication using the server time, but if the system date is set past the expiration of the cookie, then the cookie expires and causes an authentication loop. 

 

Best,

 

Joe

Newbie yjiang46
Newbie
15,767 Views
Registered: ‎02-23-2016

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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i have the same problem, but the time on my system is correct. So what should I do?

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Visitor aporozh
Visitor
10,836 Views
Registered: ‎03-03-2014

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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Thank you, I had the same issue problem, your trick help me. 

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Newbie dsaves
Newbie
4,702 Views
Registered: ‎07-14-2017

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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Thanks a million.  That is one non-intuitive fix.  Solved my installation login problem.  Thanks!

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3,403 Views
Registered: ‎11-14-2017

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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such a weird issue. thanks for the help! :)
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1,985 Views
Registered: ‎04-11-2018

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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Thank you, bro, I was just getting crazy

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Visitor zaidahmad.r
Visitor
345 Views
Registered: ‎11-12-2018

Re: Vivado HLx 2015.4 Installation User Authentication Loop

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you are an angel, man! wasted my 3 hours just because of this problem.....

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