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yzzhsx12345
Adventurer
Adventurer
618 Views
Registered: ‎11-16-2017

Vivado License: Activation Request ID already been used

I have bought two kcu105 board, so I have two Node Locked License. 

I have created both of them under this account. Last time I want to change my host computer, so I returned and deleted one of them. Now I want to use the second License, but when I type the voucher code in the Create New Licenses page, it says "Activation Request ID already been used".

I now only have one license under the Manage Licenses page. 

How can I get my license back?

Thank you!

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2 Replies
anatoli
Moderator
Moderator
570 Views
Registered: ‎06-14-2010

Hello @yzzhsx12345,

You'd need to raise an Electronic Fulfillment SR with Xilinx Customer Service team (by logging in to https://www.xilinx.com/support.html#serviceportal -> LICENSING). They will then be able to help you with this problem.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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yzzhsx12345
Adventurer
Adventurer
553 Views
Registered: ‎11-16-2017

Thanks. I have submitted my problem on the website. 

Waiting for the result.

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