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Visitor awais9800
Visitor
409 Views
Registered: ‎04-09-2019

Vivado download problems (The file you have requested is not available)

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I'm not able to download any vivado setup from university email account. I get following error,

"Please correct the errors and send your information again.

The file you have requested is not available.  Please email registration@xilinx.com for help."

 

I have already sent emails to "registration@xilinx.com" and "websupport@xilinx.com" but I have not received any reply yet. It has been more than a week.

Any help would be appreciated.

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Moderator
Moderator
343 Views
Registered: ‎06-14-2010

Re: Vivado download problems (The file you have requested is not available)

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Hello @awais9800 ,

I have contacted Xilinx Export Compliance team and they have unblocked your profile. Please try again and you should not see this error this time.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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6 Replies
Moderator
Moderator
364 Views
Registered: ‎06-14-2010

Re: Vivado download problems (The file you have requested is not available)

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Hello @awais9800 ,

I've checked with websupport@xilinx.com team and we haven't received any emails from you, based on the email address you've specified in your Xilinx.com profile.

Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

The country that you are trying to obtain Xilinx license/software from has been identified as a D category county.

That is the reason for this error regarding export compliance that you are seeing.

For more info, please go through the link below.

https://www.bis.doc.gov/index.php/documents/regulation-docs/2255-supplement-no-1-to-part-740-country-groups-1/file

The Answer Record in the error message also explains this situation: http://www.xilinx.com/support/answers/44043.html.

That is the reason for this error.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Visitor awais9800
Visitor
353 Views
Registered: ‎04-09-2019

Re: Vivado download problems (The file you have requested is not available)

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Thank you for getting back. I got your answer about country list. But, in the same lab, my colleague is able to download vivado. I wonder that how he is able to download it although he is not using any proxy etc.

For the email problem, I sent two emails. Here I have attached image of my sent email records;

email.PNG

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Moderator
Moderator
344 Views
Registered: ‎06-14-2010

Re: Vivado download problems (The file you have requested is not available)

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Hello @awais9800 ,

I have contacted Xilinx Export Compliance team and they have unblocked your profile. Please try again and you should not see this error this time.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Visitor awais9800
Visitor
334 Views
Registered: ‎04-09-2019

Re: Vivado download problems (The file you have requested is not available)

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Thanks. Now it's working.
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181 Views
Registered: ‎08-09-2019

Re: Vivado download problems (The file you have requested is not available)

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Hello,

I have contacted with Xilinx Customer Support and they replied this:

Unfortunately, the screening team found that suspicious actions on your account, so that we can’t unblock your account.

How can I solve this problem?

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Moderator
Moderator
150 Views
Registered: ‎06-14-2010

Re: Vivado download problems (The file you have requested is not available)

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Hello @black_pearl_010 ,

Xilinx Global Compliance Team can see that the location (country) where you are currently based in and from which you are trying to download Xilinx software is not corresponding to the address you've specified in your Xilinx profile. Due to this suspicious actions, your profile is blocked.

Please contact your University Professor to download the required software for you, as they would have access to download this. If needed, your professor can also contact Xilinx University Program team and see if they can do anything to provide the required software to you.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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