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aftab
Newbie
Newbie
379 Views
Registered: ‎08-15-2020

can't download ISE.

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Hi, I am in US but I still get this error when i try to download Xilinx ISE

We cannot fulfill your request as your account has failed export compliance verification.

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ansarimo
Xilinx Employee
Xilinx Employee
278 Views
Registered: ‎12-04-2019

Hi @aftab ,

Have you checked this Answer Record in relation to the Failed export compliance issue?

https://www.xilinx.com/support/answers/44043.html 

please send an email to Xilinx Customer Support (websupport@xilinx.comindicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

Hope this helps.

Thanks and Regards,

Ansari Hunen

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1 Reply
ansarimo
Xilinx Employee
Xilinx Employee
279 Views
Registered: ‎12-04-2019

Hi @aftab ,

Have you checked this Answer Record in relation to the Failed export compliance issue?

https://www.xilinx.com/support/answers/44043.html 

please send an email to Xilinx Customer Support (websupport@xilinx.comindicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

Hope this helps.

Thanks and Regards,

Ansari Hunen

-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as a solution.
-------------------------------------------------------------------------

View solution in original post