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Visitor r.martinez
Visitor
1,291 Views
Registered: ‎07-10-2018

SDx missing templates??? (screenshot)

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Hello I am trying to build my first test project and I have no templates of any kind to choose from, what did I miss?

 

noTemplates.png

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Moderator
Moderator
1,302 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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Hi, @r.martinez ,
I'm afraid that you don't have the license for SDAccel.
The features for SDAccel is "ap_opencl".
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Moderator
Moderator
1,281 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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Hi, @r.martinez ,

What's your operating system and which version of Sdx are you using?

Could you follow the step 1 in the below link:

https://github.com/Xilinx/SDAccel-Tutorials/blob/master/getting-started-tutorial/lab-1-introduction-to-the-sadccel-developmentenvironment.md

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Visitor r.martinez
Visitor
1,268 Views
Registered: ‎07-10-2018

Re: SDx missing templates??? (screenshot)

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Thank you for the quick reply. I am using Linux Mint 18.2 and SDx v2018.2 (64-bit) SW Build 2258646 on Thu Jun 14 20:03:40 MDT 2018

When trying to follow step 1 I get to step 1.6 and have no platforms listed

noplatforms.png

 

When I select "Add devices/platforms" I get all the way to the "Select Extra Content" and can go no further. Nothing happens if I click next.

extracontent blank.png

 

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Moderator
Moderator
1,255 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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1. Please confirm your license for SDaccel is valid and correctly set .

2. Try to use the supported Operating System.

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OS.png
Visitor r.martinez
Visitor
1,223 Views
Registered: ‎07-10-2018

Re: SDx missing templates??? (screenshot)

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Ok so I have purchase a licence for the full Vivado Suite, and have reinstalled everything on an Ubuntu 16.04 base, and applied the license file. My hardware is a VCU1525 and I understand that I must use SDx to interact with it. Is the licencing for SDx included in the Vivado Licensing?

 

VivadoLicensing.png

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Moderator
Moderator
1,303 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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Hi, @r.martinez ,
I'm afraid that you don't have the license for SDAccel.
The features for SDAccel is "ap_opencl".
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Don't forget to reply, kudo, and accept as solution.
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Visitor r.martinez
Visitor
1,204 Views
Registered: ‎07-10-2018

Re: SDx missing templates??? (screenshot)

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Thanks is there a link for where to purchase the ap_opencl license? and do I need any of the vivado software to interact with the VCU1525?

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Moderator
Moderator
1,194 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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Hi, @r.martinez ,

For the sales related question, please contact your local FAE.

If you don't have local FAE, please contact the Distributors :

https://www.xilinx.com/about/contact/authorized-distributors.html

 

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Moderator
Moderator
1,165 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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Hi, @r.martinez ,
What's the update to get your license?
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Visitor r.martinez
Visitor
1,147 Views
Registered: ‎07-10-2018

Re: SDx missing templates??? (screenshot)

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I have figured out that the board that we purchased from a third party was not supplied with any documentation therefore had no license key. We have the license key and are now trying to go through the return process for the Vivado license that we purchased.

 

Here is the link on the Xilinx site that we used to purchase vivado. 

https://www.xilinx.com/products/design-tools/vivado.html#buy

As the license was purchased from Xilinx directly I am not sure who I need to speak to to get a refund.

 

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Moderator
Moderator
808 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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Hi, @r.martinez ,
Please try to file a SR(Service Portal) to contact Customer service to query whether you can get a refund.
https://www.xilinx.com/support.html#serviceportal
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Visitor r.martinez
Visitor
762 Views
Registered: ‎07-10-2018

Re: SDx missing templates??? (screenshot)

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Thank you, we were successful with the refund. The only remaining question is how do we change the billing information?

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Moderator
Moderator
744 Views
Registered: ‎11-04-2010

Re: SDx missing templates??? (screenshot)

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I'm afraid that we cannot help you about billing information issue in the forum (Only for technical topic).
You need to contact Customer Service.
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