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Zakir_Hussain
Visitor
Visitor
298 Views
Registered: ‎02-08-2021

Unable to download Xilinx unified installer - address verification issue

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Hi,

I am unable download the software. Every time I try to download I'm getting an err as.

Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

I have updated all my information correctly. Please help me to resolve the issue.

Thanks.

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1 Solution

Accepted Solutions
xilinxacct
Instructor
Instructor
276 Views
Registered: ‎10-23-2018

@Zakir_Hussain 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post

3 Replies
xilinxacct
Instructor
Instructor
277 Views
Registered: ‎10-23-2018

@Zakir_Hussain 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post

hongh
Moderator
Moderator
266 Views
Registered: ‎11-04-2010

Hi, @Zakir_Hussain ,

Reminder: Please use the your company email to contact "websupport@xilinx.com".

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Zakir_Hussain
Visitor
Visitor
243 Views
Registered: ‎02-08-2021

Hi,

Thank you for your help. Now  I am able to download.

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