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Newbie
Newbie
588 Views
Registered: ‎12-11-2018

Customer Service

What an incredibly horrible customer experience trying to interface with this company.  All I need are some data sheets with physical dimensional information!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Guide
Guide
577 Views
Registered: ‎01-23-2009

Re: Customer Service

(I can't help you with your customer service experience, but...)

All Xilinx package mechanical drawings are in the User Guides. For example, for the 7-series, they are in the "7 Series Packaging User Guide (UG475)" In chapter 4 "Mechanical Drawings".

Avrum

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Moderator
Moderator
527 Views
Registered: ‎02-09-2017

Re: Customer Service

Hi @neil1758,

 

I'm sorry you didn't have a great experience with the Customer Service.

What kind of information you need? Could you detail for what device and package did you need the physical dimensional information?

Some of that information is available in public documents, so I can just help you find it. 

Depending of the information, it might actually be restricted view, which means that I will not be able to share it in this forum but I could send to you private e-mail under NDA.

Please let me know that is the information you need and I'll look into it.

thanks,

Andre Guerrero

Product Applications Engineer

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