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Newbie rfimltd
Newbie
178 Views
Registered: ‎08-13-2018

Account blocked

Dear Support team,

I am the director of a company based in the UK called RFIM Ltd 

11 Leighton Place
NW5 2QL
London 
UK
I am trying since a certain time to order a Zynq UltraScale + EV kit on Xilinx website but I am getting the following message: Sorry, user is disabled. Please contact Xilinx customer service.

Could you please unblock our account ASAP that we can proceed wiith the order.

Thanks for your support .

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3 Replies
Moderator
Moderator
139 Views
Registered: ‎06-14-2010

Re: Account blocked

Hello @rfimltd ,

As indicated in the error message, you'd need to raise an Electronic Fulfillment SR with Xilinx Customer Service team (by logging in to https://www.xilinx.com/support.html#serviceportal -> ORDERs or LICENSING).They will then be able to sort this issue for you (i.e. to unblock your profile).

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie rfimltd
Newbie
121 Views
Registered: ‎08-13-2018

Re: Account blocked

Dear Anatoli,

It is not clear to me where I can find the right link for the SR.

I have put resquest by clicking Non-Technical Inquiries Form. on the page from the screen shot in the attachment and submitted a request. 

Can you please tell me if it the right link or it is somewhere else?

Thanks

Capture.PNG
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Newbie rfimltd
Newbie
40 Views
Registered: ‎08-13-2018

Re: Account blocked

Hi Anatoli,

Could you please explain more how to contact the support but I got no answer yet.

I am really stuck with and not able to do any sensible work.

Thanks,

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