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dmartin10
Visitor
Visitor
12,411 Views
Registered: ‎04-18-2017

Account has failed export compliance verification.

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Hi.

I'm trying to download the following reference design:

https://www.xilinx.com/member/forms/download/design-license.html?cid=396369&filename=ug1119-vivado-creating-packaging-ip-design.zip

and I'm getting the error message

"We cannot fulfill your request as your account has failed export compliance verification. Please visit https://www.xilinx.com/support/answers/44043.html for a possible solution to resolve this error."

 

Also, I can't file a service request because of the same issue.

 

I've read all the related issues to this problem and any of them led me to a solution, so I think there is something wrong with my account in Xilinx system. Can anyone from Xilinx contact me? My username is dmartin10.

 

Thanks.

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austin
Scholar
Scholar
17,142 Views
Registered: ‎02-27-2008

OK,

 

I have notified the support forums supervisor.  We have been having this issue for awhile, and need to manually intervene.

 

Be patient ... should not take more than 24 hours to fix.

Austin Lesea
Principal Engineer
Xilinx San Jose

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23 Replies
austin
Scholar
Scholar
12,404 Views
Registered: ‎02-27-2008

d,

 

In your profile, you have no information (forums.xilinx.com)

 

Try putting something in your profile (like your address and a valid email).

Austin Lesea
Principal Engineer
Xilinx San Jose
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dmartin10
Visitor
Visitor
12,333 Views
Registered: ‎04-18-2017

I'm seeing that I already have that information in my Profile. What else can I check?

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austin
Scholar
Scholar
17,143 Views
Registered: ‎02-27-2008

OK,

 

I have notified the support forums supervisor.  We have been having this issue for awhile, and need to manually intervene.

 

Be patient ... should not take more than 24 hours to fix.

Austin Lesea
Principal Engineer
Xilinx San Jose

View solution in original post

dmartin10
Visitor
Visitor
12,327 Views
Registered: ‎04-18-2017

Ok. Thank you Austin. I'll try again tomorrow and contact you again in case it's still not working.

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dmartin10
Visitor
Visitor
12,248 Views
Registered: ‎04-18-2017

I'm still not able to download anything from Xilinx due to this error. Is there any other way to contact Xilinx support directly?

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dmartin10
Visitor
Visitor
12,136 Views
Registered: ‎04-18-2017

The problem was solved. Thanks!

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dmartin10
Visitor
Visitor
11,732 Views
Registered: ‎04-18-2017

I'm having the same problems to download software again.

 

"Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification."

 

All the information is correct. Why is this happening again?

 

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austin
Scholar
Scholar
11,688 Views
Registered: ‎02-27-2008

Odd,

 

Will look into it.  Did you travel, and login elsewhere?

Austin Lesea
Principal Engineer
Xilinx San Jose
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dmartin10
Visitor
Visitor
11,680 Views
Registered: ‎04-18-2017

I've been contacted by Xilinx support and been granted access again.

I haven't traveled but I'm using two different PCs. Could that be a problem?

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austin
Scholar
Scholar
10,576 Views
Registered: ‎02-27-2008

Yes,

 

That might have been the case.  Do not know why (I use four or five different PC's, but I only download to three of them ever, and never at the same time (one session at a time).

Austin Lesea
Principal Engineer
Xilinx San Jose
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austin
Scholar
Scholar
10,574 Views
Registered: ‎02-27-2008

The recommendation is to clear your browser cache before you try to get a download....

Austin Lesea
Principal Engineer
Xilinx San Jose
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fernando1308
Newbie
Newbie
10,378 Views
Registered: ‎07-12-2017

your account has failed export compliance verification. I have the same problem. can some one help me??

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austin
Scholar
Scholar
10,371 Views
Registered: ‎02-27-2008

We will take a look,

 

 

Austin Lesea
Principal Engineer
Xilinx San Jose
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hmk
Newbie
Newbie
9,986 Views
Registered: ‎10-02-2017

Same problem  with my account.

"We cannot fulfill your request as your account has failed export compliance verification."

Someone, help me solve this problem.

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haris8602
Newbie
Newbie
9,683 Views
Registered: ‎11-27-2017

Even I am facing same error. Please take a look.

We cannot fulfill your request as your account has failed export compliance verification.

 

Thanks and Regards,

Syed Abrar Ahmed

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austin
Scholar
Scholar
9,675 Views
Registered: ‎02-27-2008

Nothing we can do,

 

Based on where you logged in.

 

You are blocked.

Austin Lesea
Principal Engineer
Xilinx San Jose
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zah
Newbie
Newbie
9,636 Views
Registered: ‎11-30-2017

Dear Austin Lesea,

 

I also get this issue :

"We cannot fulfill your request as your account has failed export compliance verification. Please visit https://www.xilinx.com/support/answers/44043.html for a possible solution to resolve this error."

 

I've tried to go to the link but it wont work also.

 

I live in Israel but I can't finish fill the form without filling the US State so I used NY.

 

Please assistif you can.

Thanks in advance,

Zah Farag. 

 

 

 
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austin
Scholar
Scholar
9,623 Views
Registered: ‎02-27-2008

Are you at your registered location?

 

If you are trying to login from somewhere else?

Austin Lesea
Principal Engineer
Xilinx San Jose
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jawad_khan
Newbie
Newbie
9,513 Views
Registered: ‎12-03-2017

 

Hi,

"We cannot fulfill your request as your account has failed export compliance verification.

Can anybody help me in that please!!!

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eduard_1996
Visitor
Visitor
8,239 Views
Registered: ‎02-13-2018

when I try to verification name an address, a message is displayed:

 

"Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification."

In this case, an explicit field with an error is missing.

Tried to solve the problem in various ways, but nothing helped. How can I solve this problem?

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aelsawwaf
Newbie
Newbie
8,217 Views
Registered: ‎02-14-2018

I tried a lot to download but in vain. each time i got following messages

Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

 

 

i created another account with new email but still get same error

 

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aelsawwaf
Newbie
Newbie
8,196 Views
Registered: ‎02-14-2018

kindly i still have same error:

your account has failed export compliance verification

 

and can't download xilinx

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florentw
Moderator
Moderator
8,193 Views
Registered: ‎11-09-2015

This is part of the FAQ for the Welcome and Join board:

 

Q2. When I try to download a tool or a document I get the following message:
We cannot fulfill your request as your account has failed export compliance verification
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues.

 

 

I will close the topic now as it is already solved


Florent
Product Application Engineer - Xilinx Technical Support EMEA
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