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Visitor
Visitor
994 Views
Registered: ‎11-05-2018

Cannot acces to my account (Ubuntu - firefox)

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For all day long, I haven't been able to acces to the website with my account.

 

I already download months ago vivado webpack 2017.

 

Weeks ago  I changed to Ubuntu and today wanted to install vivado webpack again.

 

I can't go further of the credentials website. I know for sure the password is correct (when I try something different, a red mesage spawn noticing that it isn't). I even craeated a new account, I created it properly but once again It doesn't allow me to enter for proceding with the download.

 

I am using Ubuntu 18.4, and firefox as the browser.

 

Thank you very much for your help. Best regards.

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Moderator
Moderator
949 Views
Registered: ‎06-14-2010

Re: Cannot acces to my account (Ubuntu - firefox)

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Hi again _l@lit@-,

 

In relation to your issue, can you please try the following?

 

Sign out of any open sessions

Clear your browser cache (Ctrl+F5)

Close all browser windows

Open your browser and try sign in again: https://www.xilinx.com/myprofile.html.

 

 

BTW, you can also use one of your other internet browsers, like Firefox, Chrome, IE, to sign in to the Xilinx page using your User ID:_l@lit@- 

...and your personal Password. If you have forgotten your password please reset this here: https://www.xilinx.com/registration/forgot-password.html 

 

Hope this helps.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
962 Views
Registered: ‎06-14-2010

Re: Cannot acces to my account (Ubuntu - firefox)

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Hello _l@lit@-,

 

There is only one Xilinx.com profile can be found associated with your name. If you have a second profile, what's the User ID of this second Xilinx.com profile?

Anyhow, your current Xilinx.com profile with user ID of  _l@lit@- isn't fully completed and there are lots of missing fields that need to be completed.

 

You can follow the below steps in relation to updating your Xilinx.com profile:

 

  1. Go to www.xilinx.com -> 'Sign In' and sign in then.
  2. Navigate to https://www.xilinx.com/myprofile/edit-profile.html
  3. Under “Edit Profile”, you’ll be able to update your profile.

 

Please update your profile as instructed above, and then see if you can then download Xilinx software without any issues.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Visitor
Visitor
956 Views
Registered: ‎11-05-2018

Re: Cannot acces to my account (Ubuntu - firefox)

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I can't sing in. After I enter my credentials it doesn't tell me they are wrong, but it doesn't go further it just stays there loading and loading again the same page, asking me to enter again name and password. Thank you for your answer.
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Visitor
Visitor
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Registered: ‎11-05-2018

Re: Cannot acces to my account (Ubuntu - firefox)

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I will try a different browser.
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Moderator
Moderator
950 Views
Registered: ‎06-14-2010

Re: Cannot acces to my account (Ubuntu - firefox)

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Hi again _l@lit@-,

 

In relation to your issue, can you please try the following?

 

Sign out of any open sessions

Clear your browser cache (Ctrl+F5)

Close all browser windows

Open your browser and try sign in again: https://www.xilinx.com/myprofile.html.

 

 

BTW, you can also use one of your other internet browsers, like Firefox, Chrome, IE, to sign in to the Xilinx page using your User ID:_l@lit@- 

...and your personal Password. If you have forgotten your password please reset this here: https://www.xilinx.com/registration/forgot-password.html 

 

Hope this helps.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

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Visitor
Visitor
946 Views
Registered: ‎11-05-2018

Re: Cannot acces to my account (Ubuntu - firefox)

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I simply tried with chromium and worked. Best regards.
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