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Newbie
Newbie
1,024 Views
Registered: ‎10-26-2019

Export compliance failed

Please help me 

I am trying to download vivado webpack , but everytime at name and address verification section , i am getting an error of failed export compliance though i had completely filled it with correct information . I am from India

 

After looking at various other posts , i have also mailed to websupport@xilinx.com but no response till now and also cleared all cache and data from browser still no progress.

 

please help me in this regard , its very urgent . Any help will be appreciated 

 

 

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9 Replies
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Teacher
Teacher
1,000 Views
Registered: ‎07-09-2009

which country are you in, which country did you register when you set up the account your trying to download from ?

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Newbie
Newbie
990 Views
Registered: ‎10-26-2019

Sir, 

I am from Delhi, India. I had followed given below steps to download the software

* From Downloads Section, clicked on webpack edition of vivado 

* Created my account hereafter activating the same

* Then entering all the details in name and address section correctly

* given below are my details I have filled also try changing the address to cope up with issue but all in vain

 

Please help me sir, it's very urgent

Yours thankfully

Screenshot_2019-10-26-18-26-19-122_com.android.chrome.png
Screenshot_2019-10-26-18-26-11-269_com.android.chrome.png
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Teacher
Teacher
980 Views
Registered: ‎07-09-2009

Looks like India is in group A , so that not the bug et.

 

Is it something  like the software being silly ?

   have a play around with options.

   you have filled in your state , it say for US and canada, try that as blank,

some people have found that last and first names have been swapped, 

the websupport@xilinx.com normaly reply as far as I have seen, I think the initial reply is an autmated message then followed up , As you say you have heard nothing, that sounds like your junk folder is killing it, I have seen similar in gmail, have a look in the gmail on the web in your junk folders,

Can you try registering for a new account using a none gmail emial address ?

 

 

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Newbie
Newbie
971 Views
Registered: ‎10-26-2019

Sir , 

I have followed all the instructions suggested by you. 

1. In the State Field , it's required for every one so no success

2. Changed the software to download , still no sucess

3. Swapped the first name and last name , found unusual error , given below image shows the error .

4. Created new account , but all in vain .

Please sir , help me in order to cope up with this issue.

Yours Thankfully

Vivado Problem.jpg
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Highlighted
951 Views
Registered: ‎06-21-2017

Try NA for state.

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Moderator
Moderator
784 Views
Registered: ‎06-14-2010

Hello @emir28107 ,

Please edit your profile and remove any dashes (i.e. "-") from your profile, as this commonly causing this behaviour. 

Checking your profile, I can see one of these dashes in your 'Address 1' field. 

Please remove this, save your profile and then try downloading once again and see if you can then bypass this behaviour or not?

 

BTW, I'm also a member of crcwebsupport@xilinx.com and i've checked and no emails were received from you. Which exact email address did you use to forward your request to?

Can you please send this once again now (to crcwebsupport@xilinx.com (or to websupport@xilinx.com)) and let me know once this is done, so that i can monitor the queue and see if we have received your request or not? I just need to make sure that all of the requests sent to websupport@xilinx.com or crcwebsupport@xilinx.com are taken care of and nothing is missed. Xilinx do care about all of the requests coming from all our users.

If you have any questions for us, please let me know.

Have a nice day.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie
Newbie
770 Views
Registered: ‎10-26-2019

Hello Sir , 

 

I have done as per your advise , but still all in vain , same problem as mentioned above . I had sent 2 messages to websupport@xilinx.com yet hereafter I haven't got any reply . 

Please help me sir in this regard

 

Yours Thankfully

 

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Moderator
Moderator
762 Views
Registered: ‎06-14-2010

Hello @emir28107 ,

I can now see your request received. Let me please contact Xilinx Global Compliance team and see if your account is currently blocked and  needs to be unblocked for you. I will update you as soon as i hear back from them. Hope this is OK with you.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
524 Views
Registered: ‎06-14-2010

Hello @emir28107 ,

I can see you have contacted crc_websupport team directly on this issue. I just want to double check with you if you've managed  to overcome this issue with their help? Can you confirm on this please? Thanks

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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